Managed IT Services
As your business increasingly relies on technology, downtime becomes more and more expensive. Our goal is to reduce your downtime through Managed IT Services with no long-term contract.
Managed IT Services is like a health care plan for your network. It may cover preventative care, urgent care, emergency care – and even preexisting conditions. In short, it can be as robust as you make it.
Different IT companies use managed services in different ways. However, there is a baseline of services that you should expect in a managed service relationship. At its core, there is a piece of software that is installed on each computer/server being managed. This agent “phones home” to the Managed Services Provider (MSP) on a regular basis with information about the computer on which it is installed. This information includes the health of hard drives, health of memory, missing security patches, and other information that will give a technician a good picture of your system. The agent does NOT send any of YOUR data back to the MSP. Typically with this service you will receive regular reports (we offer daily, weekly and monthly reports). This base-line of services helps your computers run smoothly and nearly as fast as the day you installed them. Think of this as the “primary/preventative care” for your systems.
There are other services that can be added to the basic managed services mentioned above. These may include managed anti-virus, managed backup, on-site support, virtual CIO services (vCIO). Each of these services typically adds cost to the managed services. To extend the analogy, think of it as going to see a specialist rather than your primary care physician.
At St. Louis IT Solutions, we offer the following basic service categories:
Monitoring & Remediation
Our experience has shown us that every company is different. While we do offer a baseline of services that every computer needs, as we earn your trust and build a business relationship with your company through strategic vCIO meetings, we may recommend new services that will improve your productivity and enhance your technology. You won’t have to pay for a specialist until you need one.
Please call David Phillips at (314) 282-7077 to discuss how St. Louis IT Solutions can help your technology stay healthy.